Client Wins

Every week we share three stories about how homebuyers and homeowners are achieving their goals with AEM as their partner. Click below to read more.

We had a client close this week who was a woman in her mid-50s with a daughter who was disabled. Our client hadn’t purchased a home previously and we were able to connect her with a special government grant. Soon after, she brought us the rendering to her new home which was so impactful to see and share. Moments like this take the numbers off of the page and humanizes the process. It reminds us why it is we do what we do. We help people achieve a lifelong goal of homeownership.

I was in the process of refinancing a loan for a young woman who had come upon especially hard times. She had a disability that forced her into a fixed income, her aging father was struggling with cancer and within the next few years she would be losing child-support that contributed to her household income.

After crunching some numbers, I found that she would be saving almost $350 per month by refinancing. This young woman’s father then confided in me that he was proud of her but worried about her home when he wasn’t around, so we helped put together a gift from him for $50,000 to buydown her loan further. His 16 year old granddaughter has a 4.6 GPA, and he expressed how proud he was of her too.

Needless to say when his daughter found out what her father did she was beyond words and in tears. Her dad was happy that he could do something now and know she was OK when he left this world. Something all parents hope for. This is the kind of thing that makes me proud to be doing what I do.

Our Loan Advisor was consistently approachable. He was ready to listen to what we had to say and his feedback was very promising. He was on our side the whole time and we never felt like he was trying to sell his service, he was just trying to help us buy a house. Through it all, he worked around the clock to get the job done and he made a complicated process, easy.

My experience with LendUS was simply phenomenal. They paid attention to the details, worked in a timely fashion, produced a great financial package and locked in a super rate for me!

My loan advisor provided loan scenarios and paths for me to consider, making the right mortgage work for me. He was knowledgeable, results oriented, and always available at any time to ask questions. As a bonus he was also patient, kind, and caring! I’m so grateful for his time as his expertise made me confident in my decisions. Now I own a home!

Our client reached out wondering how to pay-off some high interest debts, make improvements to her kitchen, bathrooms and floors, and remove her mom from the loan, making herself fully responsible. We knew we could accomplish all of those financial goals through a cash-out refi so together we started the process. It was her first independent real estate transaction, but with our help guiding her she came back excited and grateful.

“Thank you sooo much for all of your time, hard work and patience! I can't believe all that you and your team has done to make this possible for me. It has been an absolute pleasure working with you, and I look forward to doing business with you again one day!”

Being a first-time homebuyer during retirement, and on a limited income, I thought I would not be able to purchase the home I had set my eyes on. As we went through the process the appraisal came in short, which then turned into a two-week conversation asking for their reconsideration.

Unfortunately, the seller would not budge on the listing price and I was sure it would fall through. My loan advisor, along with my real estate agents, helped me gather gift funds from my family, as well as lender and realtor credits so I would be able to close. I appreciate you ALL, on both the Realtor and Mortgage teams! Though it got to be hectic and a bit nuts at times, somehow you got me through.

This win is probably the hardest loan I have ever done. It took a lot of people within our team to make it happen on a property with strong Fannie Mae guidelines. I had the help of my amazing branch manager, wonderful underwriting on the file, and our Operations Manager, Aaron Pitterman, fighting in the background with FNMA to ensure we could deliver the loan to them, AND get PMI approval, AND the support from the Chief Appraiser. It was a three week battle. Finally, on a Friday, we funded and recorded this loan for our client!

This is a prime example of why I love our team – Can Do, Will Do! I am so grateful for their help and support.

Our team’s win started as a pitch to a real estate agent that we had not worked with previously. She had another mortgage lender that she was more familiar with, but I was able to convey how our team was the better choice. It was a competitive bid!

Once they chose to work with us, the homebuyer was quick and submitted a 100% completed file and it rolled forward quickly from there. Our Realtor partner reached out afterward to say: “You and your team were fantastic! I appreciate being “you” since communication and urgency are key for me too. You got it done in 18 days! I definitely look forward to working with you again!

One of the great things about working in a family-owned and operated company is that our team feels like extended family. We truly come together in times of uncertainty to alleviate the pressure from the families we service.

Our client this week shared, ‘Thank you for making a crazy time in my daughter’s and my life bearable.’ To which we say - family helping family, that’s what we do!

When completing a transaction this week, my team and I received a note from a borrower we have worked with many times. He started by thanking us for our usual quick turnarounds, an easy approval and documentation process, and very competitive rates and fees. The best part was his reflection on our past work together though… “In case you don't remember, during our first interaction a number of years ago, you presented me with clear alternatives so I could make the right choices. Your thoughtful and caring advice then lead to the continuing relationship we have this very day!”

Having over 30 years combined mortgage experience, our team in Columbus, Ohio has seen many highs and lows in the industry, tactfully meeting challenges to always serve the needs of our clients and business partners. Rates fluctuate, markets ebb and flow, and life continues to keep us on our toes. During a quite hectic time recently, one of our Real Estate partners sent us a quick note: “I just wanted to say thanks for prioritizing our refinance, and getting it turned around so quickly. As always, you guys rock!” In the middle of everything, we were reminded of the value of the relationships we have built. We love our business partners and the important work get to do every day, making a difference for our client's financial future!

As the scheduled closing day was rapidly approaching, we were beginning to get nervous about missing the cut off time. We knew that our client’s loan positively had to fund on July 10th, 2020 - without exception. Not closing on this date would mean that our client would lose an extreme amount of money, $20,000 to be exact. We scrambled to come up with a solution and when it seemed there wasn’t an option, one of our co-workers offered to give-up his place in line so our client’s loan could be closed first. Because of his client-focused mindset, our buyer closed on time, got his dream home, and didn’t lose $20,000! When the challenge arose, LendUS came through.

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