Every week we share three stories about how homebuyers and homeowners are achieving their goals with AEM as their partner. Click below to read more.
“Their All-In efforts got all three families into their homes.”
On Good Friday, our offices were closing early, and we prepared our clients with the possibility that closing might not take place, having to wait until the coming Monday. Two of three families we were helping were even going to have stay in a hotel over the holiday weekend. We reached out to our funders and asked if there was any way they could help us get these loans closed. We rushed, pushed, and communicated with everyone up until minutes before the funding cutoff. We would have been happy with any effort to show our clients we care, but our funders gave extraordinary driven effort and delivered on not one, but on all three loan files! Their All-In efforts got all three families into their homes, kept them safe, and showed them that they were our #1 priority. We delivered for our company, we delivered for the realtors, and most importantly, we delivered for the families we serve!
The online/mobile application your company uses was a huge help in the process of applying for a loan
Recently as a company we implemented a new technology behind our online application to give our borrowers a better experience. A client reached out to give their loan advisor feedback on their impression of our online application. “It gives us the chance to input our information when we’re ready, which is a major help due to our schedules. Also, it’s easy to understand, and so far, has worked flawlessly. I understand that new technology takes time and resources to implement, but your responsiveness, along with the ease of applying for the loan, makes us feel good about our decision.”